Return Policy
detailbasket.com will accepts returns on all new merchandise as part of our customer satisfaction policy.
Note: All returns are subject to a 15% restocking fee. Please try to include all original packaging, manuals, and ancillary materials in order to avoid being penalised.
Return:
In the rare event that you are not fully satisfied with what you order, just return it to us within 24hrs of the delivered date in the original packaging and we will refund you, subject to 15% restocking fees.
- After 3 days of the Delivered date, we will not accept any refunds or returns.
- Refunds will be given on items only and exclude shipping costs or any other charges. All items must be returned in the original package, cannot be damaged or installed, and must be in original condition.
- Certain items are not returnable, all Liquid products, Products on sale/discount & some plastic products like wash bucket & insert
- Customer returns for items received as part of a “free shipping” offer will be credited for the amount of the returned items less actual outbound shipping charges paid by us and any restocking fee that may apply.
- For all returns, please call +91 90 37 37 37 28 between 12.00PM-3.00PM or email us at: info@detailbasket.com
and provide a specific reason for your return.
Replacement:
If you have received an item in a ‘Damaged’ or ‘Defective’ condition or it is ‘Not as Described’, you may request a replacement at no extra cost, or in case we can’t replace the product we will give you a full refund.
When packaging your items for shipping, include a copy of the original invoice in the package. We strongly recommend packing any items with fragile components with sufficient padding. Note that we are not responsible for products being returned to us that are damaged mid-shipment. For all returns, please call +91 90 37 37 37 28 between 10:00AM-18:30PM or email at: info@detailbasket.com and provide a specific reason for your replacement.
Cancellation Policy:
You may cancel your order at any time prior to shipment of the order, within 24 hours of the time your order was placed. Orders cancelled after 24 hours prior to shipment are subject to a 15% restocking fee, which will be subtracted from the credit amount issued to your payment gateway. To cancel orders please call +91 90 37 37 37 28 between 10:00AM -18:30PM or email at: info@detailbasket.com
Pricing Policy:
The price displayed for products on our website represents the full retail price listed on the product itself as shared by manufacturers or distributors.While we attempt to ensure that this information is accurate, there may be cases where the price of the product delivered is different from the price given on the website due to various reasons including time lag in updating prices post changes in price, the different prices being used by manufacturers in different state. In this case, we will only charge you the price you actually place the order.
Contact Us:
If you wish to contact us with any further questions, comments, or concerns, please call +91 90 37 37 37 28 between 10:00AM-18:30PM or email at info@detailbasket.com